Property Search 
Report maintenance Meet our Bristol Lettings Manager Tracy
Tracy joined The Letting Game in January 2022, having worked in the property industry for over 19 years. Bringing with her a wealth of experience and passion for people and building relationships with both landlords and tenants. It was a perfect fit for our Lettings Manager role.
How long have you been in the lettings industry?
“I started my career back in 2004 in South Africa working in residential sales. Moving into lettings and property management in 2008. Having owned my own real estate business for 10 years I developed strong relationship management and industry knowledge and experience. I’ve since moved to the UK and gained over 5 years of market experience here. I’m passionate about providing a great service to our clients.”
What does a Lettings Manager do?
“Key to my role is building strong relationships with our landlords and tenants. Also supporting my team to do the same. Understanding the needs of our landlords and making sure we find them fantastic tenants is important to me.
We’ll make sure that our landlord’s properties are shown in their very best light. With fantastic photographs, virtual tours, floor plans, and unique property descriptions as standard. Our incredible marketing also gets eyes on your property quickly. Our ‘first look’ on Instagram creates an initial buzz around your property, before it even hits the property portals like Rightmove. This means we often book a block of viewings within the first 24 hours.
My team then runs professional viewings and will manage the negotiations on behalf of our landlords. We’ll also provide feedback to our landlords and discuss the tenant offers with them. Making sure there is strong communication between my team, landlord and tenants is an important part of my role. Something I review regularly with the team.
Once we’ve found great tenants, I make sure that the communications and processes within the business are smooth. Always looking for ways to improve, its all part of our landlord service.”
What are you working on at the minute?
“The team and I are always busy preparing to advertise our landlord’s properties, running viewings, and having discussions with Bristol tenants. Just before this chat, I was writing a property description for one of our Bristol landlords’ properties. Pulling out some of the property and local Bristol highlights – something that only a local Bristol letting agent can provide.“
