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Report maintenance Join the team | Administration Specialist
We have an exciting opportunity for a Administration Specialist who is process driven and has a keen eye for detail, to join our energetic and dynamic team at The Letting Game.
We’re looking for someone with an administration background with good knowledge of Office 365 products, who can pick up new systems quickly and thrives in a busy environment, whilst having the ability to work both independently and as part of a team.
Job Types: Full-time, Permanent
Salary: Up to £30,000 per year
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The role
The Administration Specialist plays a pivotal role in ensuring a seamless experience for both landlords and tenants. Acting as a key figure in the team, they are responsible for managing end-to-end administrative processes and overseeing crucial aspects of the letting journey to ensure every detail is expertly handled.
The Administration Specialist ensures an efficient and transparent journey for clients and tenants by expertly managing key data systems, maintaining accuracy and compliance across the business. From conducting document validations and updating Standard Operating Procedures to auditing team workflows, they focus on maintaining the highest standards while driving continuous improvement. This role demands exceptional attention to detail and the ability to juggle multiple tasks and workflows simultaneously. Their expertise in lettings legislation and compliance is a vital resource, enabling the team to consistently deliver outstanding service.
The responsibilities span the entire lettings lifecycle—from onboarding landlords and marketing properties to facilitating tenancy progression and managing in-tenancy and end-of-tenancy matters. This includes tenant referencing, issuing legal notices, setting up utilities, and coordinating property maintenance. The ability to prioritise effectively and handle competing demands is essential to ensuring all processes run smoothly. The Administration Specialist also fosters strong relationships with clients, suppliers, and colleagues, contributing to a supportive and collaborative environment.
This role is ideal for an individual who thrives in a fast-paced setting, excels at multitasking, and takes pride in delivering precise, high-quality work while making a meaningful impact within a dynamic and forward-thinking team.
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Essential experience and skills:
- Excellent customer service
- Good organisation and administration ability
- Great communication
- Strong IT proficiency
- High-level written and verbal communication
- Strong time management and multi-tasking skills
- Empathetic and emotionally intelligent
- Able to demonstrate resilience, adaptability and accountability
- Strategic, proactive, and problem-solving mindset
- Attention to detail and accuracy in data management
- Able to thrive in a energetic working environment
What’s on offer?
Competitive salary (dependent on experience) Up to £30,000 per year
- 21 days annual leave (starting entitlement) plus bank holidays and an extra day off for your birthday
- Sick pay
- Bereavement leave
- Company pension
- Company social events
- Paid volunteer time
- Referral programme
- Casual dress code
- Free on-site parking
- Working from home opportunity
- Unbeatable company culture and supportive team environment
- Full funding towards the Level 3 Technical Award in Lettings and Property Management
Working hours:
This is a full-time, permanent role working; Monday to Thursday 9:00am-5.30pm, Friday 9:00am-5pm – no weekends required!
In return for loyal service, we can offer great development opportunities, a welcoming work environment and a highly supportive team.
Application Form
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Working towards a greener future
If you join The Letting Game team you’ll be working for Bristol’s first Carbon Neutral letting agency. We’re always looking at our team and their processes to make sure we have a positive impact on the world – that’s why we’re planting our own forest! For every property we let we plant three trees; one each for our landlord, tenant & one for our team – together we’re planting The Letting Game forest!
